FAQ

Why do I have to scan my licence to enter the venue?
It’s a liquor licensing requirement. A standard procedure in Clubs across Australia.

How long is my licence information kept on file by the RSL?
6 to 12 months

I came in yesterday, why do I need to have my licence scanned again?
Only lasts 24 hours

I got a message saying that I need to see a venue supervisor because I live within the 10km radius of the club. What does this mean?
Liquor licensing requirement as we are a licensed Members; CLUB not a hotel so you do need to become a member, I can give you temporary membership for up to 2 visits but after that, you’ll need to join.

Do I have to be a member to come into the venue?
No, but you will need to sign in.

I’m a member at another Victorian RSL – will my card work in your premises?
Yes unless you are a member of Box Hill RSL

I’m from NSW/SA/Qld – will my RSL card work?
No – only Victorian participating RSL’s using the Rewards card

I’m a Leagues Club (or other type club) can I use my card here?
No sorry.

Do I have to be an ex service person to come into the venue?
No, not at all, everyone is welcome.

Why should I become a member?
You are supporting a local charity that runs a business, raising funds for our veterans and local community. Secondly, there are great benefits including discounts, loyalty points, exclusive competitions, meal deals and more.

How do I become a member?
Simply complete this application form and I will join you up now, and can print your membership card now so you can use it straight away.

How much does membership cost?
$30 for social membership and $25 for Service and Affiliate memberships for 12 months.

When do I need to renew my membership?
31st December each year.

What are RSL Rewards points and can I use the rewards points for?
For every dollar you spend, you earn 2 rewards points. You can put them towards paying for your meals and drinks or you can shop at our on line shop – rslrewards.com.au. You can also use your points to pay for your membership, or donate them to our ANZAC and Remembrance Day appeals.

What is Joey’s Kids Club and how do I join my kids or grandkids?
An exclusive kids club for our members children or grandchildren – it’s free to join and they get big discounts to special events, meal deals during holidays and a birthday card from Joey. Conditions apply. Ideal for kids 5 to 12 years.

Why do you swipe your membership card at the booth?
Swipe your card to receive an entry into our monthly $50 venue voucher competition. You may also win other prizes including wine, additional points, buy one get one free offers.

How do I get cash out ?
Pop over the ATM and the concierge or cashier will push the button to commence.

I’m a local – do I have to book?
Yes – we are unable to reserve tables for locals only. You can book on line or call us early.

Are you open on Xmas Day?
No – we like to spend Xmas Day with our families too.

Do you cater for vegetarians/vegans?
Yes, we have dishes available – just let our staff know before ordering

Do you cater for gluten free diets?
Yes, nearly all our meals are available gluten free – even our gravies are gluten free

Do you have a kid’s menu?
Yes we do – please let us know if your child has any allergies

What is the dress code?
Neat casual – no singlets or headwear unless for religious reasons and no bare midriffs

Can I wear thongs?
Yes

Why do I need to remove my hat?
It’s a mark of respect to our fallen diggers and service members